Use this program to enter service time against a specific service ticket. This entry program should be used when multiple technicians have worked on a single ticket.
The Service Time Entry screen consists of three sections:
|
Header |
enter customer number, entry date, etc. |
|
Line item |
enter each item and its corresponding price, quantity, etc. |
|
Footer |
enter |
The upper portion of the screen is called the header portion where the are entered. The middle portion is called the line-item portion where is entered. The lower portion, which shows up after line-items are entered, is called the ending routine and consists of the final fields prior to completion of the order. The screen was designed to look like a printed order.
During entry of an order, the user has the option of changing, adding to, removing line-items from, or deleting the order at any time. Deleted orders are not simply removed from the file. Deleted order’s line-item records are removed and the header record status is changed to deleted. The order then appears at the beginning of the next Daily Sales Register as a deleted order and is removed in the subsequent update. This procedure provides a complete audit trail of all order numbers used.
1. Ticket Number
Enter a ticket number or press F2 to perform a document search. Use the customer filter to find a document for a specific customer. After selecting F2-search, the program asks whether to search by document or customer. If the user selects customer the prompt returns to the Customer Number field on the screen and asks for the customer.
If the users selects D, the program asks for the beginning document number to start listing from, Enter (CR) to continue listing, a line number to select an order on the screen, F3 to change warehouses for the search, or F4 to back up to the Ticket Number field. The orders initially listed on the screen are for the warehouse assigned to the terminal. If the user chooses to see orders for a different warehouse or all warehouses, F3 should be selected. Once F3 is selected, the user has the following options: Enter (CR) defaults to the current warehouse, F2 allows a warehouse search, F3 selects all warehouses and displays all the orders on file for the user’s company, and F4 to backs up to the Ticket Number field.
2. Technician
Enter the technician number. F2 allows a technician search.
3. GL Table
Enter the GL Table the service time will be posted to. Enter (CR) defaults to the table from Service Item F/M.
4. Contact
Enter the customer contact. Enter (CR) defaults to the AR customer contact.
5. Service Code Performed
Enter the service code which describes the service performed.
6. Beginning Date
Enter the beginning date of service. Enter (CR) defaults to the system date.
7. Beginning Time
Enter the beginning time of service. Enter (CR) defaults to the system time.
8. Ending Date
Enter the ending date of service. Enter (CR) defaults to the system date.
9. Ending Time
Enter the beginning time of service. Enter (CR) defaults to the system time.
10. Hours Charged
Enter the times to charge for the service. Enter (CR) defaults to the difference of the beginning date/time minus the ending date/time.
11. Meter
Enter the current meter reading at the time of service.
12. Time
Enter the time rate to charge.
13. Description of Work Performed
Enter the description of the work performed or the memo code which describes the work performed.
Following the entry of the last line-item, the selection prompt allows the user to perform the following functions:
# Changes the line-item
L Enter the beginning line number to list
A Adds a line-item
D Deletes the entire document
R Displays the Repair Parts issued
W Displays the Work to Be Performed
V Displays the equipment record
S Performs a Status Inquiry
F2 Changes the header
F3 End line-item entries