Remote Order System (SOS250)

The Remote Order Entry (ROE) subsystem is an optional feature of the FACTS system. The ROE subsystem provides a way to allow customers to log onto the system and enter their own orders directly, using their own item numbers. Remote users can also inquire upon the status of their quotes, open orders, past invoices, and other historical sales information when applicable.

You can access the following programs from the Remote Order Entry menu:

Note: It is not the responsibility of Infor to support, maintain or recommend any software or hardware to be used to maintain the connection between the host system (the distributor’s computer) and the remote user.

Signing onto the ROE system

From the Sign-On Screen, follow these steps to sign on to the system and access the Remote Order Entry Menu.

1. User Code

Enter your user code or press F4-Exit to exit the system. If an incorrect entry is made, press CR to reenter the code.

2. Password

Enter your password or press F4-Backup/Exit to backup/exit the system. The password will not display on screen. If a remote user makes an incorrect entry, press Enter (CR) to reenter the password.

Note: If at any time during the sign-on process you see the message Contact the system administrator - code XX, please make note of the code number and contact your distributor.

Signing off of the ROE system

From the menu system, type "OFF" and press Enter (CR).