Lost Sale Entry (SOC320)

Use the Lost Sales Entry (SOC320) program to track lost sales on items and update usage. Lost Sales functionality is only available if the Lost Sales checkbox is selected on the Use Features tab of SO Static Control F/M (SOF930).

Accessing Lost Sale Entry (SOC320)

You can access this program three ways:

The Order Entry Quote Entry, Direct Invoice Entry, Counter Sale Entry, Confirmation Entry, Purchase Order Entry, and Contract Item Entry programs have a menu option to access Lost Sales Entry if the Lost Sales checkbox is selected on the Use Features tab of SO Static Control F/M (SOF930).
You can right-click to access Lost Sale Entry from the same entry screens listed above except , providing you have the proper security and the system has Lost Sale ability enables in SO Static Control F/M.
The Lost Sale Entry option can be triggered automatically. If you reset the ordered quantity from the original order quantity entered, but the shipped, backordered and committed quantities do not equal the new order quantity. The program prompts you to indicate whether to post the difference (original order quantity minus new reset order quantity) to lost sales. Select R-Review to display the Lost Sales Entry (SOC320) screen and modify the lost date, update usage, quantity, price, cost, reason, and/or notes.

Note that you must have the proper security code clearance as entered for SO Static Control F/M (SOF930) to select the R-Review option and display this program. If a password is required for SO Static Control F/M (SOF930) then the password prompt will display before allowing you to continue. If you select Cancel on the Password prompt, a lost sale will automatically be recorded.

When Lost Sales Entry (SOC320) is displayed, you can modify the lost date, update usage, quantity, price, cost, reason, notes fields and indicate whether to update usage for this lost sale entry. Use the Skip button to not record the lost sale. Save records the lost sale. The “lost sale reason code” value set in SO Static Control F/M displays as the default. Reason codes are created and maintained in the Lost Sales F/M (Sales Orders-->File Maintenances-->Lost Sales Reason Code F/M).