Credit Memo Entry (SOE330)

How To

Use this program to specify customer credit memos, into the sales orders processing cycle edit and delete existing credit memos and refund Counter Sales.

Credit Memo Entry Processing Details

To access this program: Click Select Sales Orders>Invoices>Credit Memo Entry.

To exit this program:

1. Complete any document you have open.

2. Click Done or select File>Exit.

Sync Credit Memo Entry with Item, SO Customer, AR Customer and Vendor Inquiries (formerly SO Quick Look).

Notes

During processing, the system automatically displays urgent notes for customers and items based on your settings on the Notes tab of SO Entry Options F/M.

You can specify document notes for existing credit memo headers and lines. Credit Memo document and line notes are available to view/edit (according to the user’s security) for all open documents. You also have the option to print the note on the credit memo. When you run the Daily Sales Register, the system copies document notes to the past invoice. Refer to the Viewing/Entering Notes from Sales Order Programs topic for additional details.

Credit Memo Entry Header Processing

The upper portion of the screen is called the header portion where you specify the customer or document, ordered and request dates and other general information for the credit memo.

Click Field Descriptions for information on each field.

Refer to the following procedures for more information about Credit Memo Entry header processing:
Creating credit memos (process overview)

Open an existing credit memos

Delete an existing credit memo

Credit Memo Entry Line Item Processing

The lower portion is called the line item portion where you confirm items, quantity and pricing information for the credit memo. The program automatically switches to confirmation mode once you complete the header.

Click Field Descriptions for information on each field.

Positive and Negative Quantities in Credit Memo Entry

When you add a new line item in Credit Memo Entry, the quantity value always defaults to a negative number, unless you specify a plus (+) sign in the Quantity field.

When you are modifying a credit memo line item, the quantity value retains the same sign (+or -) that it was entered with, unless you specifically change it.

Refer to the following procedures for more information about Credit Memo Entry item processing:

Add line items (includes line-item entry fields)

Edit line items

Delete line items

Find line items in the browser

Designate a line item for direct ship

Credit Memo Entry Footer Processing

The ending routine consists of final fields prior to completing the credit memo or changes to the credit memo. The ending routine is not accessible if you have not confirmed line items for the order.

Click Field Descriptions for information on each field.

Quoted Freight: In Order Entry, Confirmation Entry and Direct Invoice Entry, Credit Memo Entry and Counter Sales Entry FACTS provides an option to use quoted freight, based on control settings in AR Customer Maintenance and SO Static Control F/M (SOF980).

For more information about entering freight and handling charges, processing over payments and remaining deposits, or entering multiple payments, refer to the topics below:

Entering freight and handling

Enter multiple payments

Additional Features:

Changing header detail

Changing line detail

Using the footer

Using menu options

Entering serial and lot items

Creating BOM items (kitting, on-the-fly)

Using the Job Cost Entry window

Using the Price Search feature

Invoice Processing for over payments or remaining deposits