Use this program to carry out credit card transactions in those cases where the credit card processor is not available. When this occurs, credit card processing is considered to be off-line. When processing is off-line, transactions must be cleared through this program before you can run the Daily Sales Register (DSR).
If you set the Transmit to ICVerify flag in this program to N, your system is in manual mode, and all transactions must be voice authorized and will be batched as a pending transaction. Once processing is back on line, set the Transmit to ICVERIFY flag back to Y, then the Process Pending Transactions program transmits pending transactions to the credit card processing company.
If credit card transactions are pending in the system, the message "PENDING TRANSACTIONS READY. OK TO PROCESS?" will appear at the bottom of the screen. Type in YES to proceed.
A box appears which provides the status of the transmission:
WAITING FOR RECOGNITION
TIMEOUT IN ### SECONDS
Based on the timeout value entered in the Credit Card Control F/M, FACTS will wait for the processing company to first recognize, and then respond to your transmission.
WAITING FOR RESPONSE
TIMEOUT IN ### SECONDS
If all the transactions are received and approved, the system will tell you "BATCH PROCESSING OF PENDING TRANSACTIONS IS COMPLETE. CR- CONTINUE."
Press Enter to exit the program.
If a transaction in the batch is declined, the program will provide the document number and the reason it was declined. The transaction will need to be resolved off-line before and it can be processed through this program again. This has to be done before you run the DSR.
Recognition and response timeouts may occur if the credit card processing company does not recognize the FACTS transmission or respond to it in the time provided. The timeout value is set in the Credit Card Control F/M in Sales Orders Infrequent F/Ms.
In the event that a recognition timeout occurs, FACTS asks you to press Enter to wait again or press F4 to back out of the program.
If a response timeout occurs, you have the option to wait (press Enter) or exit and put the pending documents on hold (press F3). If you choose to exit and hold, you must call the processing company to verify which, if any, of the transactions were received.
If the following message appears when you enter this program, it may be possible that you don’t need to run this program.
THERE ARE NO PENDING TRANSACTIONS TO PROCESS AT THIS TIME. CR-CONTINUE
Press Enter to exit the program and check to see whether FACTS is set to transmit to the credit card processing software.
If you forgot to set the transmit flag back to Yes or the credit card processing software settings are not configured properly in FACTS, the following message will appear at the bottom of the screen.
THIS SYSTEM NOT CONFIGURED FOR AUTOMATIC CREDIT CARD PROCESSING. CR-CONTINUE
Press Enter to exit the program and set the flag to Y before running the program.