CRS Disposition Code Matrix

Disposition Code Type	Return to Vendor	Return to Stock	Await Approval	Under Warranty	Print Repair Ticket	CM Returns Code	CM Type	Create SO	Category
Credit	No	No	N/A	N/A	N/A	Yes	Allowance	No	0
Credit	No	Yes	N/A	N/A	N/A	Yes	Return	No	1
Credit	Yes	N/A	Yes	N/A	N/A	Yes	Allowance	No	2
Credit	Yes	N/A	No	N/A	N/A	Yes	Allowance	No	2
Credit	Replace	N/A	Yes	N/A	N/A	Yes	Allowance	No	3
Credit	Replace	N/A	No	N/A	N/A	Yes	Allowance	No	3
Replacement	No	No	N/A	Yes	N/A	N/A	N/A	Yes	4
Replacement	No	No	N/A	No	N/A	N/A	N/A	Yes	4
Replacement	No	Yes	N/A	N/A	N/A	Yes	Return	Yes	5
Replacement	Yes	N/A	Yes	Yes	N/A	N/A	N/A	Yes	6
Replacement	Yes	N/A	Yes	No	N/A	N/A	N/A	Yes	6
Replacement	Yes	N/A	No	Yes	N/A	N/A	N/A	Yes	6
Replacement	Yes	N/A	No	No	N/A	N/A	N/A	Yes	6
Replacement	Replace	N/A	Yes	Yes	N/A	N/A	N/A	Yes	7
Replacement	Replace	N/A	Yes	No	N/A	N/A	N/A	Yes	7
Replacement	Replace	N/A	No	Yes	N/A	N/A	N/A	Yes	7
Replacement	Replace	N/A	No	No	N/A	N/A	N/A	Yes	7
Repair	Yes	N/A	N/A	Yes	Yes	N/A	N/A	Yes	8
Repair	Yes	N/A	N/A	Yes	No	N/A	N/A	Yes	8
Repair	Yes	N/A	N/A	No	Yes	N/A	N/A	Yes	8
Repair	Yes	N/A	N/A	No	No	N/A	N/A	Yes	8

Disposition Code breakdown

The following is a breakdown of each disposition code category, what you should do in each case, and what happens within the Customer Returns Subsystem. The returns GL account numbers listed in the GL postings Restocking Fee GL #, Returned Inventory GL #, Customer Returns GL # and Returns COGS GL # are added to the SO to GL Posting F/M. All of these except the Restocking Fee GL # can optionally refer back to the Disposition Code F/M based on the disposition code of the CRS document line, allowing you to post to a different GL account for each disposition code.

Disposition Category

Disposition options

Description

0 – return for credit, scrap

return to vendor = N

return to stock = N

await vend app = N/A

under warranty = N/A

Customer returns goods for credit and the wholesale distributor scraps the goods.

Status flow:

When the line is created, it is assigned status Authorized or Returned depending on the CRS document type. If Authorized, when the CRS Authorization document is converted into a CRS Return document, the line status is also updated to status Returned.
If the CRS Control flag "Use Acknowledgment Print" is set to "N", the status is updated to Create CM. Otherwise, when the line is printed the status is updated to Create CM.
When the credit memo is created for this line, the status is updated to Complete.

Procedure--Return for Credit, Scrap (Disposition Category 0):

Create a CRS Return document line using a disposition code setup as described above. CRS sets the line to status Returned.
Print the Returns Acknowledgment, if applicable, which advances the line to status Create CM.
Scrap the goods.
From Customer Returns Entry, create the credit memo for this CRS document line and other lines, if applicable, which advances the line to status Complete. The credit memo line item for this CRS document line is type "allowance". The restocking fee for this line item, if applicable, is included on a separate line item on the credit memo.
The credit memo is processed as any other FACTS credit memo.
When the invoice runs through the Daily Sales Register, the GL Postings are as follows:

Customer Returns GL # CRS price

Instead of Sales or Credit Memo GL #

AR GL # CRS price - restocking fee

As normal except for amount

Returns Restocking Fee GL # restocking fee

New posting

Disposition Category

Disposition options

Description

1 - return for credit

return to vendor = N

return to stock = Y

await vend app = N/A

under warranty = N/A

Customer returns goods for credit and WD returns goods to stock

Status flow:

When the line is created, it is assigned status Authorized or Returned depending on the CRS document type. If Authorized, when the CRS Authorization document is converted into a CRS Return document, the line status is also updated to status Returned.
If the CRS Control flag "Use Acknowledgment Print" is set to "N", the status is updated to Create CM. Otherwise, when the line is printed the status is updated to Create CM.
When the credit memo is created for this line, the status is updated to Complete.

Procedure—Return for Credit (Disposition Category 1):

Create a CRS Return document line using a disposition code setup as above. CRS sets the line to status Returned.
Print the Returns Acknowledgment, if applicable, which advances the line to status Create CM.
Place the goods back into stock in the return warehouse.
From Customer Returns Entry, create the credit memo for this CRS document line and other lines, if applicable, which advances the line to status Complete. The credit memo line item for this CRS document line is type "return". The credit memo updates the warehouse with the returned quantity. The restocking fee for this line item, if applicable, is included on a separate line item on the credit memo.
The credit memo is processed as any other FACTS credit memo.
When the invoice runs through the Daily Sales Register, the GL Postings are as follows:

Customer Returns GL # CRS price

Instead of Sales or Credit Memo GL #

AR GL # CRS price - restocking fee

As normal except for amount

Returns Restocking Fee GL # restocking fee

New posting

Returned Inventory GL # CRS cost

Instead of Inventory GL #

Returns Cost of Goods Sold GL # CRS cost

Instead of COGS GL #

Disposition Category

Disposition options

Description

2 - return for credit

return to vendor = Y

return to stock = N/A

await vend app = Y/N

under warranty = N/A

Customer returns goods for credit from WD and WD expects credit from the vendor.

Status flow:

When the line is created, it is assigned status Authorized or Returned depending on the CRS document type. If Authorized, when the CRS Authorization document is converted into a CRS Return document, the line status is also updated to status Returned.
If the CRS Control flag "Use Acknowledgment Print" is set to "N", the status is updated to Printed. Otherwise, when the line is printed the status is updated to Printed.
When the line status reaches Printed, the system will attempt to create a VRS record. If successful the status is updated to In VRS, or to Create CM if the disposition code flag "Await Vendor Approval" is set to "N".
If the disposition code flag "Await Vendor Approval" is "Y", when the VRS status reaches "VR Received", VRS will update the CRS line status to Create CM.
When the credit memo is created for this line, the status is updated to Complete.

Procedure—Return for Credit (Disposition Category 2):

Create a CRS Return document line using a disposition code setup as above. CRS sets the line to status Returned.
Print the Returns Acknowledgment, if applicable. After the print, CRS automatically generates a VR record and sets the CRS document line status to In VRS.
If the disposition code option "await vendor approval" is "N", you can create the credit memo from Customer Returns Entry as in step #7.
Ship the goods back to the vendor and update the VR status to VR Shipment Confirmed.
When the vendor notifies you that credit has been approved, set the VR status to VR Receipt Confirmed.
Manually create a negative AP document for the vendor credit. The amount of credit is the cost entered on the CRS document line. The expense GL account number entered on the document is the Returned Inventory GL #.
From Customer Returns Entry, create the credit memo for this CRS document line and other lines, if applicable, which advances the line to status Complete. The credit memo line item for this CRS document line is type "allowance". The restocking fee for this line item, if applicable, is included on a separate line item on the credit memo.
The credit memo is processed as any other FACTS credit memo.
When the invoice runs through the Daily Sales Register, the GL Postings are as follows:

Customer Returns GL # CRS price

Instead of Sales or Credit Memo GL #

AR GL # CRS price - restocking fee

As normal except for amount

Returns Restocking Fee GL # restocking fee

New posting

When the AP document runs through the AP Document Entry & Adjustments Register, the GL Posting is as follows:

AP GL # CRS cost

As normal - amount entered in AP Doc Entry

Returned Inventory GL # CRS cost

As normal - GL # entered in AP Doc Entry

Disposition Category

Disposition options

Description

3 - return for credit

return to vendor = R

return to stock = N/A

await vend app = Y/N

under warranty = N/A

Customer returns goods to receive credit from WD and WD expects the vendor to replace goods and then put them back into stock.

Status flow:

When the line is created, it is assigned status Authorized or Returned depending on the CRS document type. If Authorized, when the CRS Authorization document is converted into a CRS Return document, the line status is also updated to status Returned.
If the CRS Control flag "Use Acknowledgment Print" is set to "N", the status is updated to Printed. Otherwise, when the line is printed the status is updated to Printed.
When the line status reaches Printed, the system will attempt to create a VRS record. If successful the status is updated to In VRS, or to Create CM if the disposition code flag "Await Vendor Approval" is set to "N".
If the disposition code flag "Await Vendor Approval" is "Y", when the VRS status reaches "VR Received", VRS will update the CRS line status to Create CM.
When the credit memo is created for this line, the status is updated to Complete.

Procedure—Return for Credit (Disposition Category 3):

Create a CRS Return document line using a disposition code setup as above. CRS sets the line to status Returned.
Print the Returns Acknowledgment, if applicable. After the print, CRS automatically generates a VR record and sets the CRS document line status to In VRS.
If the disposition code option "await vendor approval" is "N", you can create the credit memo from Customer Returns Entry as in step #8.
Ship the goods back to the vendor and update the VR status to VR Shipment Confirmed.
When the replacement goods are received from the vendor, set the VR status to VR Receipt Confirmed.
Place the replacement goods back into stock in the return warehouse.
Manually create an IC adjustment for the quantity returned to stock. The adjustment code should be type "A" adjustment and the adjustments GL account number must be the Returned Inventory GL #. The cost entered in the adjustment is the cost entered on the CRS document line.
From Customer Returns Entry, create the credit memo for this CRS document line and other lines, if applicable, which advances the line to status Complete. The credit memo line item for this CRS document line is type "allowance". The restocking fee for this line item, if applicable, is included on a separate line item on the credit memo.
The credit memo is processed as any other FACTS credit memo.
When the invoice runs through the Daily Sales Register, the GL Postings are as follows:

Customer Returns GL # CRS price

Instead of Sales or Credit Memo GL #

AR GL # CRS price - restocking fee

As normal except for amount

Returns Restocking Fee GL # restocking fee

New posting

When the adjustment entry runs through the IC Adjustment Register, the GL Posting is as follows:

Inventory GL # CRS cost

As normal - cost entered in IC Adj Entry

Returned Inventory GL # CRS cost

As normal - GL # for adjustment code

Disposition Category

Disposition options

Description

4 - return for replacement

return to vendor = N

return to stock = N

await vend app = N/A

under warranty = Y/N

Customer returns goods to receive replacement goods from WD and WD scraps returned goods.

Status flow:

When the line is created, it is assigned status Authorized or Returned depending on the CRS document type. If Authorized, when the CRS Authorization document is converted into a CRS Return document, the line status is also updated to status Returned.
If the CRS Control flag "Use Acknowledgment Print" is set to "N", the status is updated to Create SO. Otherwise, when the line is printed the status is updated to Create SO.
When the sales order is created for this line, the status is updated to Complete.

Procedure—Return for Replacement (Disposition Category 4):

Create a CRS Return document line using a disposition code setup as above. CRS sets the line to status Returned.
Print the Returns Acknowledgment, if applicable, which advances the line to status Create SO.
Scrap the returned goods.
From Customer Returns Entry create the sales order for this CRS document line and other lines, if applicable to ship the replacement goods to the customer, which advances the line to status Complete. The sales order line item for this CRS document line uses the original item number. If the disposition code option "Under Warranty" is "Y", enter the original price and either the replacement price or the percentage under warranty. If the item is under warranty the cost posted to GL is split between Returned Inventory and Cost of Goods Sold based on the percentage under warranty. The restocking fee for this line item is defaulted to zero and, if a value > $0 is entered, is included on a separate line item on the sales order.
The sales order is processed as any other FACTS sales order.
When the invoice runs through the Daily Sales Register, the GL Postings are as follows:

AR GL # CRS price

As normal

Sales GL # CRS price

As normal

(If under warranty & replacement price > $0)

Cost of Goods Sold GL # % of CRS cost

not under warranty

As normal except for cost

Inventory GL # CRS cost

As normal

Returned Inventory GL # % of CRS cost under warranty

New posting

When posting the sales order invoice to Sales Analysis, if the SA Static Control flag "Post Prorated Warranty Replacements" is "Y" and this CRS document line is a warranty replacement with a replacement price > $0, the posting is done normally. Otherwise, the invoice line for the replacement from the sales order is skipped and this invoice header is adjusted accordingly before being posted, if necessary.

Disposition Category

Disposition options

Description

5 - return for replacement

return to vendor = N

return to stock = Y

await vend app = N/A

under warranty = N/A

Customer returns goods to receive replacement goods from WD and WD returns the goods to stock.

Status flow:

When the line is created, it is assigned status Authorized or Returned depending on the CRS document type. If Authorized, when the CRS Authorization document is converted into a CRS Return document, the line status is also updated to status Returned.
If the CRS Control flag "Use Acknowledgment Print" is set to "N", the status is updated to Printed. Otherwise, when the line is printed the status is updated to Printed.
If the CRS Control flag "Use Acknowledgment Print" is set to "N", the status is updated to CM and SO. Otherwise, when the line is printed the status is updated to CM and SO.
If the credit memo is created but the sales order is not, the status is changed to Create SO.
If the sales order is created but the credit memo is not, the status is changed to Create CM.
When both the credit memo and sales order have been created for this line, the status is updated to Complete.

Procedure—Return for Replacement (Disposition Category 5):

Create a CRS Return document line using a disposition code setup as above. CRS sets the line to status Returned.
Print the Returns Acknowledgment, if applicable, which advances the line to status Printed.
Print the returned goods back into the return warehouse.
From Customer Returns Entry, create the credit memo for this CRS document line and other lines, if applicable. If the sales order has already been created, this advances the line to status Complete. The credit memo line item for this CRS document line is type "return". The restocking fee for this line item, if applicable, is included on a separate line item on the credit memo.
From Customer Returns Entry, create the sales order for this CRS document line and other lines, if applicable to ship the replacement goods to the customer. If the credit memo has already been created, this advances the line to status Complete. The sales order line item for this CRS document line uses the original item number. Enter the replacement price. The restocking fee for this line item is defaulted to zero and, if a value > $0 is entered, is included on a separate line item on the sales order.
The credit memo and sales order are processed as any other FACTS credit memo and sales order.
When the credit memo’s invoice runs through the Daily Sales Register, the GL Postings are as follows:

+	-
Customer Returns GL # CRS price Instead of Sales or Credit Memo GL #	AR GL # CRS price - restocking fee As normal except for amount
	Returns Restocking Fee GL # restocking fee New posting
Returned Inventory GL # CRS cost Instead of Inventory GL #	Returns COGS GL # CRS cost Instead of COGS GL #

When the sales order’s invoice runs through the Daily Sales Register, the GL Postings are as follows:

AR GL # CRS price

As normal

Sales GL # CRS price

As normal

COGS GL # CRS cost

As normal

Inventory GL # CRS cost

As normal

When posting the sales order invoice to Sales Analysis, if the SA Static Control flag "Post Prorated Warranty Replacements" is "Y" and this CRS document line is a warranty replacement with a replacement > $0, the posting is done normally. Otherwise, the invoice line for the replacement from the sales order is skipped and this invoice header is adjusted accordingly before being posted, if necessary.

Disposition Category

Disposition options

Description

6 - return for replacement

return to vendor = Y

return to stock = N/A

await vend app = Y/N

under warranty = Y/N

Customer returns goods to receive replacement goods from WD and WD returns the goods to vendor for credit.

Status flow:

When the line is created, it is assigned status Authorized or Returned depending on the CRS document type. If Authorized, when the CRS Authorization document is converted into a CRS Return document, the line status is also updated to status Returned.
If the CRS Control flag "Use Acknowledgment Print" is set to "N", the status is updated to Printed. Otherwise, when the line is printed the status is updated to Printed.
When the line status reaches Printed, the system will attempt to create a VRS record. If successful the status is updated to In VRS, or to Create SO if the disposition code flag "Await Vendor Approval" is set to "N".
If the disposition code flag "Await Vendor Approval" is "Y", when the VRS status reaches "VR Received", VRS will update the CRS line status to Create SO.
When the sales order is created for this line, the status is updated to Complete.

Procedure—Return for Replacement (Disposition Category 6):

Create a CRS Return document line using a disposition code setup as above. CRS sets the line to status Returned.
Print the Returns Acknowledgment, if applicable. After the print, CRS automatically generates a VR record and sets the CRS document line status to In VRS.
If the disposition code option "await vendor approval" is "N", you can create the credit memo from Customer Returns Entry as in step #7.
Ship the goods back to the vendor and update the VR status to VR Shipment Confirmed.
When the vendor notifies you that credit has been approved, the user sets the VR status to VR Receipt Confirmed.
Manually create a negative AP document for the vendor credit. If the item is under warranty and a replacement price was entered, the amount of credit is figured by multiplying the cost entered on the CRS document line by the percentage of warranty coverage, otherwise the full cost entered on the CRS document line is used. The expense GL account number entered on the document is the Returned Inventory GL #.
From Customer Returns Entry, create the sales order for this CRS document line and other lines, if applicable, which advances the line to status Complete. The sales order line item for this CRS document line uses the original item number. Enter the replacement price. If the disposition code option "Under Warranty" is "Y", enter the original price and either the replacement price or the percentage under warranty. If the item is under warranty the cost posted to GL will be split between Returned Inventory and Cost of Goods Sold based on the percentage under warranty. The restocking fee for this line item is defaulted to zero and, if a value > $0 is entered, is included on a separate line item on the sales order.
The sales order is processed as any other FACTS sales order.
When the invoice runs through the Daily Sales Register, the GL Postings are as follows:

AR GL # CRS price

As normal

Sales GL # CRS price

As normal

If under warranty & replacement price > $0

Cost of Goods Sold GL # % of CRS cost

not under warranty

As normal except for amount

Inventory GL # CRS cost

As normal

Returned Inventory GL # % of CRS cost under warranty

New posting

When the AP document runs through the AP Document Entry & Adjustments Register, the GL Posting is as follows:

AP GL # CRS cost

As normal - amount entered in AP Doc Entry

Returned Inventory GL # CRS cost

As normal - GL # entered in AP Doc Entry

When posting the sales order invoice to Sales Analysis, if the SA Static Control flag "Post Prorated Warranty Replacements" is "Y" and this CRS document line is a warranty replacement with a replacement > $0, the posting is done normally. Otherwise, the invoice line for the replacement from the sales order is skipped and this invoice header is adjusted accordingly before being posted, if necessary.

Disposition Category

Disposition options

Description

7 - return for replacement

return to vendor = R

return to stock = N/A

await vend app = Y/N

under warranty = Y/N

Customer returns goods for replacement, WD returns goods to the vendor for replacement and replaces goods out of the warehouse. The goods may or may not be the same goods that are replaced by the vendor.

Status flow:

When the line is created, it is assigned status Authorized or Returned depending on the CRS document type. If Authorized, when the CRS Authorization document is converted into a CRS Return document, the line status is also updated to status Returned.
If the CRS Control flag "Use Acknowledgment Print" is set to "N", the status is updated to Printed. Otherwise, when the line is printed the status is updated to Printed.
When the line status reaches Printed, the system will attempt to create a VRS record. If successful the status is updated to In VRS, or to Create SO if the disposition code flag "Await Vendor Approval" is set to "N".
If the disposition code flag "Await Vendor Approval" is "Y", when the VRS status reaches "VR Received", VRS will update the CRS line status to Create SO.
When the sales order is created for this line, the status is updated to Complete.

Procedure—Return for Replacement (Disposition Category 7):

Create a CRS Return document line using a disposition code setup as above. CRS sets the line to status Returned.
Print the Returns Acknowledgment, if applicable. After the print, CRS automatically generates a VR record and sets the CRS document line status to In VRS.
If the disposition code option "await vendor approval" is "N", you can create the sales order from Customer Returns Entry as in step #8.
Ship the goods back to the vendor and updates the VR status to VR Shipment Confirmed.
When the replacement goods are received from the vendor, set the VR status to VR Receipt Confirmed.
Place the replacement goods back into stock in the return warehouse.
Manually creates an IC adjustment for the quantity returned to stock. The adjustment code should be type "A" adjustment and the adjustments GL account number entered in IC Adjustment Entry must be the Returned Inventory GL #. If the item is under warranty and a replacement price was entered, the cost entered on the adjustment is figured by multiplying the cost entered on the CRS document line by the percentage of warranty coverage, otherwise the full cost entered on the CRS document line is used.
From Customer Returns Entry, create the sales order for this CRS document line and other lines, if applicable, which advances the line to status Complete. The sales order line item for this CRS document line uses the original item number. The user will enter the replacement price. If the disposition code option "Under Warranty" is "Y" the user will enter the original price and either the replacement price or the percentage under warranty. If the item is under warranty the cost posted to GL will be split between Returned Inventory and Cost of Goods Sold based on the percentage under warranty. The restocking fee for this line item is defaulted to zero and, if a value > $0 is entered, is included on a separate line item on the credit memo.
The sales order is processed as any other FACTS sales order.
When the sales order invoice runs through the Daily Sales Register, the GL Postings are as follows:

AR GL # CRS price

As normal

Sales GL # CRS price

As normal

If under warranty & replacement price > $0

Cost of Goods Sold GL # % of CRS cost

not under warranty

As normal

Inventory GL # CRS cost

As normal

Returned Inventory GL # % of CRS cost under warranty

New posting

When the adjustment entry runs through the IC Adjustment Register, the GL Posting is as follows:

Inventory GL # CRS cost

As normal - cost entered in IC Adj Entry

Returned Inventory GL # - CRS cost

As normal - GL for adjustment code

When posting the sales order invoice to Sales Analysis, if the SA Static Control flag "Post Prorated Warranty Replacements" is "Y" and this CRS document line is a warranty replacement with a replacement > $0, the posting is done normally. Otherwise, the invoice line for the replacement from the sales order is skipped and this invoice header is adjusted accordingly before being posted, if necessary.

Disposition Category

Disposition options

Description

8 - return for repair

return to vendor = Y*

return to stock = N/A

await vend app = N/A

under warranty = Y/N

*cannot be changed

Customer returns goods for repair. WD either repairs the goods, sends the goods back to the vendor to be repaired or sends the goods to a third party repair shop, then returns repaired goods to the customer.

Status flow:

When the line is created, it is assigned status Authorized or Returned depending on the CRS document type. If Authorized, when the CRS Authorization document is converted into a CRS Return document, the line status is also updated to status Returned.
If the disposition code flag "Print Repair Ticket" is set to "N", the status is updated to Printed. Otherwise, when the line is printed the status is updated to Printed.
When the line status reaches Printed, the system will attempt to create a VRS record. If successful the status is updated to In VRS.
When the VRS status reaches "VR Received", VRS will update the CRS line status to Create SO.
When the sales order is created for this line, the status is updated to Complete.

Procedure—Return for Repair (Disposition Category 8):

Create a CRS Return document line using a disposition code setup as above. CRS sets the line to status Returned.
Print the Returns Acknowledgment, if applicable. After the print, CRS automatically generates a VR record and sets the CRS document line status to In VRS.
Transport the goods to the correct location vendor, internal repair shop or outside repair shop and updates the VR status to VR Shipment Confirmed.
When the repaired goods have been returned to the WD, the user sets the VR status to VR Receipt Confirmed.
From Customer Returns Entry, create the sales order for this CRS document line and other lines, if applicable, which advances the line to status Complete. The sales order line item for this CRS document line uses the repaired item number. The cost on the sales order cost to repair and price on the sales order price to repair are entered by the user. There is no restocking fee for this line item.
The sales order is processed as any other FACTS sales order.
When the invoice runs through the Daily Sales Register, the GL Postings are as follows:

AR GL # CRS repair price

As normal

Sales GL # CRS repair price

As normal

COGS GL # CRS repair cost

As normal

Inventory GL # CRS repair cost

As normal

When posting Sales Order invoices to Sales Analysis, if the disposition code option "Under Warranty" is "N" for this disposition code the invoice line for the repaired item from the sales order is skipped and the invoice header is adjusted accordingly before being posted, if necessary.