Use this program to view information about technicians entered into Service and Repair module, such as
Specify the technician code to inquire upon or press F2-Search to search.
Once a technician record is displayed, use the up and down arrows to scroll through the technician records. Specify a display code or use the left and right arrows to scroll through the display codes. These display codes are available:
G General displays information including technician name, work phone number, home phone number, branch, labor item number, regular billing and cost; overtime billing and cost; holiday billing and costs.
A Activity displays information including technician name, month to date hours worked and billed; year to date hours worked and billed; prior year hours worked and billed.
O Open Order displays information including technician name, ticket number and line number, symptom, status, priority, technician assigned, entered date, scheduled date, time, and labor hours.
OP Open Time displays information including technician name, ticket number and line number, time line number, service begin date and time, service end date and time, hours used, hours chargeable, and amount billable.
PA Past Time displays information including technician name, ticket number and line number, time line number, invoice number, service begin date and time, service end date and time, hours used, hours chargeable, amount billable.
N Notes displays all notes recorded for this technician. If no notes exists for the technician displayed, the systems asks Enter notes for this technician. Specify No or Yes to indicate whether to enter notes for this item. As notes are entered, line numbers are assigned beginning with 010 and will automatically increment by 10. Specify text (up to 70 characters per line). F3 ends entry of notes. F4 backs up to the line number; enter the beginning line number. F3 allows the user to set the line number increments (1-10). If the increment is set to 1, a maximum of 999 lines may be entered. F4 (from line number) will back up and delete the previous line.
Once notes have been added, the following options become available:
# Changes a line number. Notes may be changed or deleted by entering the line number. Specify whether to Change or Delete. If D is entered, the line is deleted. If C is entered, enter text (up to 70 characters). During this change routine, F1 defaults to the currently displayed value of the field. F3 ends entry of lines. F4 backs up to the line number; enter the new line number. If a new line number is added, the old line number is deleted. F2 allows the user to set the line number increment (1-10). F4 backs up to the main field.
L - Lists line numbers. A limited number of line numbers appear on the screen at anytime. The list function allows line numbers to be redisplayed. The user selects the beginning line number to list.
A - Adds a line number. New line numbers may be added as needed. F3 ends entry of lines. F4 backs up to the line number; enter the new line number. F2 allows the user to set the line number increment (1-10). F4 (from line number) will back up and delete the previous line.
M - Moves a line number. Specify beginning line number to move. Specify ending line number to move. Specify line number where text will be moved (existing lines will be replaced) one line at a time, or blocks of lines may be moved.
D - Deletes a line number. One line or several lines of notes can be deleted at any one time. Specify beginning and ending line numbers to delete. Specify YES to delete.
F4-Backup returns the prompt to the equipment prompt.