Use the Customer Item F/M program to set up cross-references for the item numbers that customers use to ID items and the item codes used in FACTS. Both the customer item descriptions and the standard FACTS item descriptions print on pick tickets and invoices.
Click field descriptions for information on each field.
eCatalog Note: When a customer item is added or the description is changed, the system adds a record to the eCatalog log file for the next update to the eCatalog database. There is currently no way to remove a Customer item record from eCatalog. However, when a Customer item record is deleted, any unprocessed records for this transaction will be removed from the log file. The system sends All customer items to eCatalog.
See also
For more detailed information on file maintenance programs, refer to this topic.