Service Ticket Entry (SRC550)

Each time you enter a service item related to a task in Order Entry (SEO210), the Service Ticket Entry window automatically appears. Use this to enter specific information about the service item/task, including

• the equipment code, which refers to the piece of equipment belonging to the customer.
  
• the symptoms reported by the customer, as well as a description of the problem.
  
• the technician assigned to the task.
  
• the estimated time of arrival and the estimated number of hours to complete the task.
  
• the repair parts needed to complete the task (one of these "parts" should be labor).
  

It is possible to have several service tickets associated with a single service order.

Using separate service tickets allows several technicians to work on the same order at the same time. It also allows for partial invoicing since tickets can be closed out separately.

Service items vs. repair parts

Service items can be thought of as tasks that technicians perform to repair a piece of equipment. Create and maintain them in IC Item F/M like any physical item, but you must set their types to un-inventoried (see the Main tab) and service item (see the Service tab).

Repair items can be stocked, non-stocked or temporary items that technicians use to repair equipment. However, you enter them in the Ticket Entry window so they are tied to a task and a piece of equipment.

Entering service items

If you select a service item, Service Ticket Entry (SRC550) is displayed. This window lets you create a Service Ticket for the service item. Enter an equipment code for the customer, the system imports the default Priority, Symptom, Status, and Technician codes from SR Static Control F/M. The line-item is stored with the current date. Estimated Time and Hours are defaulted to 0 (zero). The Description is left blank.

Click field descriptions for information on each field.