Manually advancing CRS line status

Use this menu option to manually advance the status of a CRS line. Note that some options do not display in the Vendor Return and Replacement drop boxes until other drop boxes have their status advanced. For example, the 'complete' option may not be available for the waiting for vendor status until a prior vendor status is 'complete'. Depending on the return actions for the CRS line not all sections of this screen are available.

1. Click Sales orders> Customer Returns>Customer Returns Entry.
   
2. Specify the return document number.
3. In the grid, highlight the CRS line for the manual status advance.
4. Click Edit>Manual Status Adv.
5. The Manual Status Advance for CRS (SOC860) screen is displayed for the line selected.

6. (Optional) In the Returned Credit Memo section, click 2-Complete in the Goods drop box to advance the status. Then click the appropriate option in the Credit drop box to advance the status.

7. (Optional) In the Vendor Return section, click the appropriate status in the Return drop box.

8. (Optional) In the Replacement section, click the appropriate status in the Vendor drop box and Cusomter drop boxes to advance the status.

9. You have these options.
   Reset to change all drop box statuses back to the initial statuses of the line selected
   Complete to change all statuses to their complete status.
   Cancel to abort all status changes and return you to Customer Returns Entry.
   Save to save your status changes immediately and return you to Customer Returns Entry. Statuses which are complete when the new window displays cannot be changed.
   

10. Click Done to enter another returns document; press Done again to exit the program.

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