A counter sale receipt is not technically deleted from the system until the next Daily Sales Register Update. Until then, the header status changes to Deleted and the system removes all line items. This procedure enables the system to keep an audit trail of all the counter sale numbers used.
To delete a counter sale receipt before the header is complete:
Press F4 to back up to the Customer field.
To delete a counter sale receipt after the header is complete:
With the document open on screen,
Click File>Delete Document from the menu. Click Yes-Delete.
If the Lost Sales is selected on the Use Features tab of SO Static Control F/M (SOF980), you have the opportunity to post to lost sales if the item is inactive and the quantity is greater than the available amount.
Select from the following options to indicate how to record and process the lost sale:
N-No to indicate that you do not want to record the lost sale, R-Review to display the Lost Sales Entry (SOC420) screen and modify the lost date, update usage, quantity, price, cost, reason, and/or notes, Y-Yes to record the lost sale using the default lost sale reason code entered SO static Control F/M, the quote date as the lost sale date and usage defaulting to “no update”.
Select OK.