Use these fields to enter service time against a specific service ticket.
To record time:
1. Ticket Number
Specify a ticket number or press F2 to perform a document search. Use the customer filter to find a document for a specific customer. After selecting F2-search, the program asks whether to search by document or customer. If you select customer the prompt returns to the Customer Number field on the screen and asks for the customer.
If you select D, the program asks for the beginning document number to start listing from. Press Enter to continue listing, a line number to select an order on the screen, F3 to change warehouses for the search, or F4 to back up to the Ticket Number field. The orders initially listed on the screen are for the warehouse assigned to the terminal. Press F3 to see orders for a different warehouse or all warehouses. You have these options: Enter defaults to the current warehouse, F2 allows a warehouse search, F3 selects all warehouses and displays all the orders on file for your company, and F4 to backs up to the Ticket Number field.
2. Technician
Specify the technician number.
3. GL Table
Specify the GL Table the service time will be posted to. Press Enter to default to the table from Service Item F/M.
4. Contact
Specify the customer contact. Press Enter to default to the AR customer contact.
5. Service Code Performed
Specify the service code which describes the service performed.
6. Beginning Date
Specify the beginning date of service. Press Enter to default to the system date.
7. Beginning Time
Specify the beginning time of service. Press Enter to default to the system time.
8. Ending Date
Specify the ending date of service. Press Enter to default to the system date.
9. Ending Time
Specify the beginning time of service. Press Enter to default to the system time.
10. Hours Charged
Specify the times to charge for the service. Press Enter to default to the difference of the beginning date/time minus the ending date/time.
11. Meter
Specify the current meter reading at the time of service.
12. Time
Specify the time rate to charge.
13. Description of Work Performed
Specify the description of the work performed or the memo code which describes the work performed.
Following the entry of the last line-item, you have these options:
Edit Changes the line-item
Add Adds a line-item
Delete Deletes the entire document
Part Entry Displays the Repair Parts issued
Equipment F/M Displays the Equipment F/M program so you can enter equipment - records during service time entry or closing. Often when creating the initial ticket specifics of equipment being serviced are not known or entered improperly, allowing for bad and/or duplicate information. This will allow for the technician to provide accurate serial #’s for referencing. Equipment information must be entered before repair items or time can be entered.
Header Displays the document header screen.
Line Detail Displays the line detail screen.