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Technician Time Entry (SRE320)

Use this program to enter time against a service ticket or several tickets by technician.

Specify the technician number and the date of service. Specify the ticket number and line number which was serviced. Press F2 to search by document or customer.

Specify the service code which describes the service performed and the time the service began and ending.

In the Billed field, specify the time to charge for the service. Enter defaults to the difference of the beginning date/time minus the ending date/time.

Access to the Rate field is restricted. HR will display if the rate charged is based on an Hourly rate. FL will display if the rate charged is based on a Flat rate.

Specify the current meter reading at the time of service. If the equipment is not a metered item or is not required to be read, NOT REQUIRED will display.

Specify the time rate to charge.

You have these options after you complete line-item entry:

Equipment F/M Displays the Equipment F/M program so you can enter equipment - records during technician time entry. Often when creating the initial ticket specifics of equipment being serviced are not known or entered improperly, allowing for bad and/or duplicate information. This will allow for the technician to provide accurate serial #’s for referencing. Equipment information must be entered before repair items or time can be entered.

Edit Changes the line-item 

Add Adds a line-item

Delete Deletes the entire entry

F3 End line-item entries

F4 Backup