Entering Customer Replacement Information to create the Customer Replacement order

  1. Click Sales Orders>Returns>Customer Returns Entry.
  2. Create a new return or enter the return number.
  3. Click Add and enter the item number.
  4. The Customer Returns Line Entry program is displayed.
  5. Specify the customer return line item information. (Refer to the Entering customer return line item information for step-by-step instructions.)
  6. In the Customer Replacement Information section, specify the customer return warehouse. This value defaults to the return warehouse’s Authorized Replenishment Path. If the replenish path is ‘From Vendor’ then this value defaults to the return warehouse. If the Replace to Customer setting is Direct Ship from Vendor then this field is disabled.
  7. Specify the Vendor. If the Replace to Customer setting is not Direct Ship from Vendor then this field is disabled. See the setting for “wait for vendor action/repair” in Vendor F/M (APF910).
  8. Indicate whether to Update Usage. This check box is only enabled if Replace to Customer is W.
  9. (Optional) To use an override replacement cost, check the Override Cost check box and then specify the Replacement Cost to use as an override cost when the sales order is created.
  10. Specify the replacement information, including price (press F1 to use the values from the past invoice), discount, ship to, order priority shipping, freight and tax information.
  11. The system displays the SO/Line# and SO Line Status. You can edit the SO/Line# values.
  12. Click OK to display the Customer Returns Entry screen.
  13. Refer to the Completing customer returns procedure to perform the CRS ending routine.

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