Use this menu option to manually advance the status of a CRS line. Note that some options may not display in the Vendor Return and Replacement drop boxes until other drop boxes have their status advanced. For example, the 'complete' option may not for the waiting for vendor status until a prior vendor status is 'complete'. Depending on the return actions for the CRS line not all sections of this screen are available.
(Optional) In the Returned Credit Memo section, click 2-Complete in the Goods drop box to advance the status. Then click the appropriate option in the Credit drop box to advance the status.
(Optional) In the Vendor Return section, click the appropriate status in the Return drop box.
(Optional) In the Replacement section, click the appropriate status in the Vendor drop box and Cusomter drop boxes to advance the status.
You have these options.
Reset to change all drop box statuses back to the initial statuses of the line selected
Complete to change all statuses to their complete status.
Cancel to abort all status changes and return you to Customer Returns Entry.
Save to save your status changes immediately and return you to Customer Returns Entry. Statuses which are complete when the new window displays cannot be changed.