Using this screen you can rearrange the scheduling of this service ticket any way needed; splitting days, adding additional technicians, etc. This screen also displays any scheduling conflicts. You can view the schedule for a given technician or all technicians.
The ticket’s schedule is divided into ‘entries’, with entry 001 being the automatically created entry from the Service Ticket Entry. If this line is changed, then a flag must be set to prevent the automated process from canceling out the changes. If entry 001 is deleted, one of these three actions must take place (from either service ticket entry or service dispatch).
1. If only one other technician remains on the ticket’s schedule, that technician, date and time become the service ticket’s default.
2. If multiple technicians remain on the ticket’s schedule, then the user must choose the new primary technician for the ticket.
3. If no technicians remain, then the primary technician, schedule date, and estimated hours are cleared and forced reentry by the calling program.
Click Refresh to clear any schedule conflicts or any additional schedules made while in this screen.
See also