Use this program to update the service ticket status, technician, priority, and/or scheduled date/time.
Choose whether to display all open tickets or restrict the display by customer, site, technician, status, priority, and scheduled date.
The Service Ticket Dispatch program displays service ticket information for each ticket by line number. For example, if sales ticket number V00256 includes the details for servicing two pieces of equipment, each line from the ticket (V00256-001 and V00256-002) would display as a separate line item from the Service Ticket Dispatch screen.
To review and update service tickets, specify the customer and technician to display. Specify the status and priority to display. Specify the beginning date to display. Click OK to print.
If technician scheduling is used, click Schedule to display schedule entry screen for the highlighted ticket. Upon exiting, the assigned technician, schedule date, and estimated hours that could be reassigned are displayed.
Service tickets can also be dispatched through SR Status Inquiry.