Each time you enter a service item related to a task in Order Entry (SEO210), the Service Ticket Entry window automatically displays. Use this to enter specific information about the service item/task, including
It is possible to have several service tickets associated with a single service order.
Using separate service tickets allows several technicians to work on the same order at the same time. It also allows for partial invoicing since tickets can be closed out separately.
Service items vs. repair parts
Service items can be thought of as tasks that technicians perform to repair a piece of equipment. Create and maintain them in IC Item F/M like any physical item, but you must set their types to un-inventoried (see the Main tab) and service item (see the Service tab).
Repair items can be stocked, non-stocked or temporary items that technicians use to repair equipment. However, you enter them in the Ticket Entry window so they are tied to a task and a piece of equipment.
If you select a service item, Service Ticket Entry (SRC550) is displayed. This window lets you create a Service Ticket for the service item. Enter an equipment code for the customer, the system imports the default Priority, Symptom, Status, and Technician codes from SR Static Control F/M. The line-item is stored with the current date. Estimated Time and Hours are defaulted to 0 (zero). The Description is left blank.
Click field descriptions for information on each field.