Credit Memo Header Detail window

Fields

Entry

Customer

This information is display only on this window.

The customer number cannot be changed after the header is complete. If the customer number needs to be changed after this point, delete and re-enter the document.

Ship-to

The ship-to code entered on the main screen appears along with the full ship-to address. Edit the ship-to code here or on the main screen, if necessary.

The ship-to code from the main screen appears along with the full ship-to address. Edit this entry here or on the main screen.

If a customer requests a specific order ship-to an address other than the one to which you normally ship orders, you can enter a temporary ship-to address.

Creating a temporary Ship-to:

1. Press F3 or choose the Temporary button.

2. In the Ship-to Address window, enter the new ship-to information.

3. Choose OK to return to the main Credit Memo Entry screen. TEMP appears in the Ship to field on the main screen to indicate a temporary address has been entered.

Reference Number

Enter up to 15 characters of customer reference information, such as the name of the person who placed the order or the PO number generated on the customer’s system. If the PO required flag is selected in Customer F/M, this field is required and you must enter something before you can continue.

Initiating Warehouse

Enter the warehouse from which the items on this order are shipping. If your system uses multiple warehousing, enter the warehouse from which this order initiated. Press F2 or choose the Search button to see the list of warehouses.

Memo Date

Enter the date on which the credit memo is being issued. The program defaults to the system date.

Invoice Date

This is the date on which the original selling invoices was created.

Terms

The program defaults to the terms code entered in the CM Terms Code field located on the Inventory tab of the SO Static Control F/M (enter the access code SOS in the menu).

You can override the default with another payment terms code. Press F2 to search.

The Accounts Receivable module uses the payment terms code entered in the credit memo header to determine aging.

Invoice

If this credit memo is being issued for returned merchandise, enter the invoice number from the original sale. You do not have to enter an invoice number if you selected an allowance type returns code.

This field enables you to tie the credit memo to the invoice on which the returned goods were originally sold.

If the invoice still exists in the system and the total amount on this credit memo is less than or equal to the amount on the invoice (after payments), the system subtracts the credit memo amount from the originating invoice total.

This means the balance that appears in the footer may appear less than the total of the items entered on the document.

If the total on the credit memo is greater than the total of the originating invoice, the system creates the credit memo for the full amount of the price of the items being returned. So the balance that appears in the footer represents the total of the items on entered on the document.

Ordered By

Enter the name of the person who placed the order. Press F4 to backup to the previous field.

Field

Entry

Salesperson

Enter the salesperson code assigned to the original sale. The program defaults to the salesperson/territory code assigned to the Ship-to code (Accounts Receivable-->File Maintenances-->Ship-to F/M). Press F2 to see a list of salesperson/territories in the system.

When the salesperson code changes, the system recalculates the commission percentage for all lines that are not flagged as commission user override.

This salesperson/territory will be debited the amount of the credit memo once the Daily Sales Register is run.