Opening an existing credit memo

You can open an existing document as long as you don’t have another document open in the same window. Once you begin entering header information, the system does not allow to you open a document in the same window.

You can start another session of FACTS if you need to open an existing document while you are in the middle of entering one.

To open an existing invoice:

Enter the document number in the Customer number field. If the document is on file, the customer number appears in the customer number field and the document number moves to the title bar.

OR

1. Choose File-->Open Existing Document.

2. Use the Document Search window to find the document you want to edit or review.

3. Choose OK in the search window to select the document and return to the main entry window.