Use this program to create and maintain the codes to be used in the Service and Repair module. Response codes are used within contracts to signify how quickly the service technician should respond to the service request. The code that is entered on the service contract becomes the default priority during service order entry for the equipment.
*. Response Code
Enter the response code. This field is not accessible when modifying an existing code.
2. Description
Enter the description for this response code.
3. Priority
Enter the priority for this response code.