Use this program to set up and maintain the company SR Static Control parameters. The SR Static Control record is critical to the proper functioning of the SR system. The record contains information that the Service and Repair System references during live processing.
Ü We strongly recommend that System Administrators password-protect this program. Changes should be made only with extreme caution and under the supervision of a local FACTS Affiliate.
1. Parts Message
Enter the action to be performed at the time of Service Ticket Close if there are no repair parts issued. Options:
N - No message
W - Warning message only
R - Warning message and the user cannot close until Service Labor is entered.
2. Labor Message
Enter the action to be performed at the time of Service Ticket Close if there are no service labor issued. Options:
N - No message
W - Warning message only
R -Warning message and the user cannot close until Service Labor is entered.
3. YTD Roll Period
Enter the period year to date figures are rolled to the prior year.
4. Default Priority
Enter the default priority to be used in Service Ticket Entry.
5. Default Symptom
Enter the default symptom to be used in Service Ticket Entry.
6. Default Status
Enter the default status to be used in Service Ticket Entry.
7. Default Technician
Enter the default technician to be used in Service Ticket Entry.
8. Post RPR Part To SOPast
Enter Y or N to indicate whether the Daily Sales Register should post Repair Parts data to the Sales Order Past History (SOPAST) file.
9. Post To Sales Analysis
Enter N to indicate whether the Daily Sales Register should post Repair Parts and Service Labor data to Sales Analysis.
10. Default Overtime Ratio
Enter the default ratio for the technician’s overtime rate to regular rate. The regular billing and cost rate are multiplied by this number.
11. Default Holiday Ratio
Enter the default ratio for the technician’s holiday rate to regular rate. The regular billing and cost rate are multiplied by this number.
12. Warranty Warning
Specify the number of days advance warning for parts and labor warranty expiration. A message will be displayed this many days in advance of the expiration date.
13. Site Charge Item
Enter the item number to be used for a site charge. F1 defaults to Not Used.
14. Description Displayed
Enter whether to display Model description or Item description.
15. Use Model Creation
Indicate whether to allow use of model creation in entry programs.