Work In Progress (SRR730)

Use this program to obtain a list of service tickets currently in the service cycle. Details include service ticket number, customer, customer site, equipment, status, priority, technician, ordered date, scheduled date, scheduled time, and estimated work hours. Details include service ticket, customer, customer site, equipment, model, equipment description, status, assigned date, and assigned time.

Before printing a Work in Progress report, print the Service Status Report to obtain a list of service tickets per technician.

Use the following fields to print a report of work in progress:

1. Order

Indicate whether you want to print the report Ticket number, Customer or Priority order. Enter (CR) defaults to Ticket number.

2. Beginning Order Choice

Enter the beginning order choice. Enter (CR) defaults to FIRST.

3. Ending Order Choice

Enter the ending order choice. Enter (CR) defaults to LAST.

4. Include

Indicate whether to includes equipment description and serial number information. Enter (CR) defaults to No.