Use the CRS Status Report to track returns currently on file in the CRS subsystem. It provides you with information from the return document, as well as, information from any related sales order document, credit memo, and/or vendor return when applicable.
You have the option to specify:
Report information includes the following: document number, return entry date, customer number, return warehouse, document line number, item and description, reason code, disposition code, return quantity, unit of measure, price and pricing unit of measure, price extension, line status, document total, and credit memo or sales order document number when applicable, or vendor number, name, vendor return document, line number and status when applicable. This report differs from the Returns Analysis Report in that it includes pricing information.
If you Include Vendor Return/Replacement information and the return action code is Return to Vendor, the report includes the vendor, document numbers, line numbers and vendor return/replacement status.
If you Include Customer Replacement information and the return line includes a replacement to the customer, the report includes the customer, shipping warehouse, document number, line number and customer replacement status.
Use the following fields to print the CRS status report:
1. Order
Select the order in which to print the status report: Document, Customer, or Item order. The program defaults to Document order.
2. Beginning
Enter the beginning Document, Customer or Item to print, depending on the Order selected. Press F1 to default to FIRST. Press F2 to search.
3. Ending
Enter the ending Document, Customer or Item to print, depending on the Order selected. Press F1 to default to LAST. Press F2 to search.
In the Properties section of the screen, enter the return warehouse and the reason code(s) to print for the report.
Only valid warehouse codes are accepted. The program defaults to the warehouse assigned to the current terminal. Press F2 to search for warehouses. Press F3 to default to ALL warehouses.
The Reason Code field is not available when printing in Document order. Press F1 to default to ALL reason codes. Press F2 to search.
Under Return Actions, select the appropriate check boxes for the types of return actions to include on the report.
You can specify Return Actions, W=Return to Warehouse, R=Return to Vendor for Replacement, C=Return to Vendor for Credit, S=Scrap and P=Repair. If you select the “All” option that will check all boxes in the frame and disable them, it will indicate that the value in this field is not to be considered when printing the report.
For Replace to Customer the available options are W=From Warehouse, D= Direct Ship from Vendor, or N=No. The “All” option is also available to check all boxes in the frame and disable them. This will indicate that the value in this field is not to be considered when printing the report.
For Wait for Vendor Action Repair, you can select Yes, No, or All. The All option is available to check all boxes in the frame and disable them. This will indicate that the value in this field is not to be considered when printing the report.
For Status you can specify from the following status options for printing: Goods authorized but not yet received, Goods received but acknowledgement not printed, Credit waiting for vendor action, Customer credited, or Complete. The All option is available to check all boxes in the frame and disable them. This will indicate that the value in this field is not to be considered when printing the report.
Use the Include Price and Memo check boxes to indicate whether you want to include pricing and memo information.
Specify to Include Vendor Return/Replacement information, and the report includes the vendor, document numbers, line numbers and vendor return/replacement status if the return action code is Return to Vendor.
Specify to Include Customer Replacement information, and the report includes the customer, shipping warehouse, document number, line number and customer replacement status if the return line includes a replacement to the customer.
For the Beginning and Ending Return date, you can enter the creation date of a line, and the first date an item was received for the return authorization. The beginning and ending dates will consider the first returned date only when a date exists. A blank date is excluded from the date validation and the corresponding line will be included on the report, pending other validations.
See Also