Remote Order System (SOS250)

The Remote Order Entry (ROE) subsystem is an optional feature of the FACTS system. The ROE subsystem provides a way to allow customers to log onto the system and specify their own orders directly, using their own item numbers. Remote users can also inquire upon the status of their quotes, open orders, past invoices, and other historical sales information when applicable.

You can access the following programs from the Remote Order Entry menu:

• Remote Order Entry, which is used to specify new sales orders and edit pending orders.
  
• Remote Customer/Item File Maintenance., which is used to create and maintain item numbers to be used in the Remote Order System.
  
• Customer Inquiry, which is used to perform system inquiries for quotes, open sales orders, past invoices, past purchases, pricing, ship-to’s, notes, and MSDS information (when applicable).
  
• Sales Analysis Customer Inquiry, which is used to perform system inquires into sales analysis information for customer/item numbers month-to-date and year-to-date activity.
  
• General Message Entry, which is used to send messages to your distributor’s contact.
  

Note: It is not the responsibility of Infor to support, maintain or recommend any software or hardware to be used to maintain the connection between the host system (the distributor’s computer) and the remote user.

Signing onto the ROE system

From the Sign-On Screen, follow these steps to sign on to the system and access the Remote Order Entry Menu.

1. User Code

Specify your user code or press F4-Exit to exit the system. If an incorrect entry is made, press Enter to re-enter the code.

2. Password

Specify your password or press F4-Backup/Exit to backup/exit the system. The password will not display on screen. If a remote user makes an incorrect entry, press Enter to reenter the password.

Note: If at any time during the sign-on process you see the message Contact the system administrator - code XX, please make note of the code number and contact your distributor.

Signing off of the ROE system

From the menu system, type "OFF" and press Enter.

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