Service Ticket Dispatch (SRE610)

Use this program to update the service ticket status, technician, priority, and/or scheduled date/time.

Choose whether to display all open tickets or restrict the display by customer, site, technician, status, priority, and scheduled date.

The Service Ticket Dispatch program displays service ticket information for each ticket by line number. For example, if sales ticket number V00256 includes the details for servicing two pieces of equipment, each line from the ticket (V00256-001 and V00256-002) would display as a separate line item from the Service Ticket Dispatch screen.

Service tickets may also be dispatched through SR Status Inquiry.

Use the following fields to review and update service tickets:

1. Customer

Enter the customer to display. Enter (CR) defaults to ALL.

2. Technician

Enter the technician to display. Enter (CR) defaults to ALL.

3. Status

Enter the status to display. Enter (CR) defaults to ALL.

4. Priority

Enter the priority to display. Enter (CR) defaults to ALL.

5. Scheduled Date From

Enter the beginning date to display. Enter (CR) defaults to FIRST.