Use this program to print dunning letters based on what you created in the Dunning Letter Text F/M.
Letter information includes the following: company name and address, (for non-preprinted forms only) customer number, name and address, body of letter, past due items including invoice number, invoice date, days past and amount of each invoice. A total balance and a total past due are also included.
Disputed Invoices: During processing the Dunning Letter Print program does not include invoices are marked Exclude from Dunning Letter in AR Document Change F/M on the dunning letter. The customer’s balance reflects all invoices even those under dispute.
Dunning letters print standard 8-1/2 x 11-inch paper. Talk with your Affiliate if you have questions about preprinted forms.
To print an alignment (or a test page), select Print Options-->Alignment from the menu bar.
Access this program by choosing Accounts Receivable-->Dunning Letters-->Dunning Letter Print.
1. Select the order in which to output the letters. The available options are Customer, Alpha, Salesperson/territory, K-customer class or Zip code order. Press Enter (CR) to default to C-Customer.
2. Select the beginning order choice to print. For example, if K was selected in the previous field, select the beginning customer class to print. Press Press F1 to default to FIRST.
3. Select the ending order choice to print. For example, if K was selected the first field, select the ending customer class to print. Press F1 to default to LAST.
4. Enter the date to print on the dunning letters. Press F1 to default to the system date.
5. Check letters. OK to update customer file? After the letters print, verify that they output correctly. Select OK to proceed with the update (the system updates the customer file with the last dunning letter sent). If you need to make corrections, select Cancel to abort.