Use this program to enter customer service orders into the processing cycle and to allow changes to existing orders.
Access this program by choosing Service & Repair>Service Orders>Service Order Entry from the menu system. You can also access this program from another order management suite program by choosing the Go To menu.
Reduce the number of keystrokes required during Service Order Entry by editing the SO Entry Options F/M (Sales Orders>File Maintenances>Infrequent File Maintenances>SO Entry Options F/M.) Use this program to define which fields display in the header section of the main entry screen, which display in dialog boxes and which do not display at all.
You can also flag an field so that the program initially skips it during order entry but allows you to back into it later if necessary. SO Entry Options provides similar controls for the line item and footer sections. You can also choose up to three document totals to display at the bottom of the entry window.
View Order Entry Features and Procedures
Using the Order Entry Menu options
Creating BOM items (kitting, on-the-fly)
You can change, add to or remove line-items from orders at any time. You can also delete the order at any time. Deleted orders are not simply removed from the system. Their line-item records are removed and the header record status is changed to deleted. The order then displays at the beginning of the next Daily Sales Register as a deleted order and is removed in the subsequent update. This procedure provides a complete audit trail of all order numbers used.